Help Center

How do I buy tickets?

Browse events, choose your ticket tier and quantity, and check out with a card or PayNow. You'll get an e-ticket with a QR code by email as soon as payment is confirmed.

How do I receive my tickets?

E-tickets are sent to your account email right after checkout and are also available under My Tickets. Make sure your email address is correct and check your spam folder if it doesn't arrive within a few minutes.

Can I transfer or resell my ticket?

Tickets are issued for personal use to attend the event they were bought for. Reselling or transferring a ticket for commercial gain isn't allowed without the organiser's written consent.

Are ticket purchases refundable?

Unless stated otherwise on the event page, ticket sales are final, including booking and payment fees. Refunds are not given for late arrival, non-attendance, or a change in your personal circumstances.

What happens if an event is cancelled or postponed?

The organiser's refund or exchange policy for that event applies. We'll help coordinate communication between you and the organiser, and process any approved refund back to your original payment method.

I didn't receive my confirmation email — what do I do?

First check your spam or promotions folder. If it's still missing, sign in and check My Tickets — your booking will be there even if the email didn't arrive. Otherwise, contact us and we'll resend it.

How do I unsubscribe from an organiser's mailing list?

Use the unsubscribe link in any email from that organiser, or go to Profile → My Subscriptions and select "Leave list". This doesn't affect your account or your tickets.

How do I update my account details?

Sign in and go to your account settings to update your name, email, phone number or password at any time.

How do I list an event?

Sign in to the Organiser Dashboard and select Create New Event. Fill in the event details, ticket tiers and (optionally) a seating map, then submit — it goes to our team for a quick review before it goes live.

How long does review take?

Most events are reviewed within one business day. You'll get a notification as soon as your event is approved and published.